Shipping policy

Shipping Policy

PAWTAGO currently ships to customers within the United States.

Free U.S. Shipping
Standard shipping is free on eligible orders delivered within the United States unless otherwise stated at checkout.

Order Processing Time
Orders are generally processed within 2–5 business days before shipment. Processing may take longer during holidays, high-volume periods, supplier delays, or when an item needs to be transferred to a fulfillment warehouse.

Estimated Delivery Time
After processing, most orders are expected to arrive within approximately 7–21 business days. Delivery times are estimates and may vary depending on the product, fulfillment location, carrier, destination, customs processing, weather, or other circumstances outside our control.

Some products may ship from U.S. warehouses and may arrive faster. Other products may be fulfilled by our third-party fulfillment partners from locations outside the United States.

Multiple Packages
If your order contains multiple items, products may be shipped separately and may arrive at different times. You will not be charged additional shipping fees because an order is divided into multiple packages.

Tracking Information
When tracking information becomes available, it will be provided through your order confirmation or shipping notification. Tracking information may take a short period of time to begin showing movement after the shipping label is created.

Shipping Delays
Delivery dates are estimates and are not guaranteed. Delays may occur because of carrier disruptions, severe weather, holidays, customs inspections, supplier issues, or other circumstances outside PAWTAGO's control.

If there is a significant delay with your order, please contact us with your order number and we will assist you.

Incorrect or Incomplete Addresses
Please carefully review your shipping address before placing your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us as soon as possible. We will try to update the address before fulfillment begins, but changes cannot be guaranteed after an order has entered processing or has shipped.

PAWTAGO cannot guarantee replacement or refund for packages that are lost, returned, or delivered incorrectly because of an inaccurate or incomplete address supplied by the customer.

Lost or Delivered Packages
If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, your local carrier, and the delivery location first.

If you still cannot locate the package, contact PAWTAGO and include your order number and tracking information. Additional carrier documentation may be required before a replacement or refund can be considered.

Customs, Duties, and Import Fees
Orders may be fulfilled from different locations. If any customs duties, taxes, or import charges apply to a shipment, responsibility for those charges will depend on the applicable shipping method and local regulations. Any known charges collected at checkout will be shown before you complete your purchase.

Questions About Shipping
If you have questions about your shipment, please contact PAWTAGO through our Contact page and include your order number.